FAQ

Installation and testing are expected to take approximately 4 to 8 hours depending on the type of your premise due to the sensitive nature and the complexity involved in fibre installation.

The installation process includes site survey, ducting, piping, electrical work and equipment configurations.

Installation charge for unifi is RM200 (currently waived for standard installation for the first 50 meters only). If your premise requires non-standard installation or additional cabling, extra charges will be imposed by TM Contractor.

The standard package is inclusive of equipment worth approximately RM1,000 that will also be given free-of-charge.

Updating your address, contact number and email address for billing are so simple! Follow these steps now either via myunifi app or unifi.com.my portal:

myunifi app

Login to myunifi app using your unifi digital ID (digitalme) and tap on Account menu. Tap on View Account > Account Details to update your details.

unifi.com.my portal

Go to My Account at unifi.com.my portal and login using your unifi digital ID (digitalme). Click on My Profile > My Billing Profile to update your details.

At TM, as part of our support in saving the environment, we are only providing digital bill to our customers. However, if you require hard copy bill, you may request by chatting with us at maya.unifi.com.my or by calling us at 100. A fee of RM2/month will be charged for this request.